Ocemida 5000 PRO 60-Day Satisfaction Guarantee

This guarantee exclusively applies to the Ocemida 5000 PRO model. 
For our standard return policies, please refer to the section below.

If you're hesitant about the benefits of hydrogen-infused water, our 60-day satisfaction guarantee offers the perfect opportunity for you to experience the difference yourself.
We are confident that the Ocemida 5000 PRO will enhance your energy, speed up your recovery, and improve your hydration so significantly, that we offer this risk-free trial:

Here’s how you can participate:

1. Drink 4 cups of water from the Ocemida 5000 PRO every day for 60 consecutive days.
2. Take note of any improvements in your energy levels, muscle recovery, and overall well-being.

If, after the 60-day period, you haven’t noticed a noticeable improvement, simply contact us to request a full refund of the purchase price (excluding shipping costs).

Steps to Follow:

1. Purchase your Ocemida 5000 PRO and start your 60-day satisfaction period.
2. Experience potential benefits such as increased energy levels, faster recovery times, and better hydration.
3. If you are not completely satisfied at the end of the 60 days, contact our customer support team to initiate a return.
4. We will process your refund (excluding shipping) promptly, with no questions asked.

We aim to make this process as straightforward and customer-friendly as possible, to ensure that you can explore the benefits of our advanced hydration technology without any hesitation.

Our goal is for you to personally experience the remarkable benefits of the Ocemida 5000 PRO, risk-free.

Many of our users have reported significant positive changes through daily use, and we are excited for you to discover these benefits for yourself. Opting for this 60-day satisfaction guarantee is more than just trying out a new product—it's about making a positive change in your health and well-being.

For any questions or assistance needed during your trial, our dedicated customer support team is on standby. Feel free to visit our FAQ section or reach out for personalized support at any stage of the process.

Take the first step today with the Ocemida 5000 PRO and experience the difference — your satisfaction is guaranteed, or you get your money back.

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RETURN AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 


To start a return, you can contact us at returns@ocemida.com.
Please note that if we haven't sent you a return label, returns will need to be sent to the following address:

USA Marco Teasdale 1706 STATE RTE 11 Infiniva PMB-1 MOOERS NY 12958

CANADA OCEMIDA REPAIRS 130-5645 boul Grande Allée Unit #288 Brossard, QC J4Z 3G3

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

NON-RETURNABLE ITEMS POLICY

Some specific items are ineligible for return, including:

• Water filters including alkaline filters
• Reagent drops
• Test strips
• Gift cards
• Items labeled as "Pre-order", "Final Sale" or "Closeout"
• Shipping and/or customs fees

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

WE DO NOT COVER

- Lost parcels or redelivery fees due to incorrect or incomplete address details provided by the customer.
- Delays during shipping.
- Orders labeled as unfulfilled or unshipped, which might occur with pre-orders or during busy periods like holidays.
- International orders detained in customs. We are not responsible for customs delays. Contact your carrier and handle any required customs payments. Refusal to pay customs fees will lead to deductions from your refund for any return to sender fees.
- Items left outside your property at your request that subsequently go missing; agreeing to this absolves us from any claims as per carrier terms and conditions.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@ocemida.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items ($100+), you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at returns@ocemida.com for questions related to refunds and returns.